ريد ماجيك
Frequently Asked Questions
1
How long does shipping take?
Delivery takes one business day within Riyadh, 24 hours for other cities, and 1 to 3 business days for Gulf countries.
2
How long is the warranty period?
Electronic devices have a 2-year (24 months) warranty, cables and accessories have a 1-year (12 months) warranty. Warranty starts from the purchase date and covers manufacturing defects only. Check the product description for details, as periods may vary.
3
Can I return or exchange the product?
Of course, you can. Returns are accepted within 3 days of receipt, or exchanges within 7 days, provided the product is unused, in its original condition, and with complete packaging.
4
How can I submit a repair request?
It’s very easy! Just contact us on WhatsApp, choose “Warranty Claims” from the auto-reply menu, and follow the steps.
